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Data Visualization, Infographic Design, Visual Thinking, Product Development and Marketing professional fascinated by good infographics.  Always looking for better ways to get the point across.

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Wednesday
Dec262012

Top 20 Field Service Management Software Solutions

Top 20 Field Service Management Software infographic

The new Top 20 Field Service Management Software infographic from Capterra continues their series of “Top 20 Most Popular” infographics for different software categories.  I’ve previously posted about the Top 20 Marketing Automation Software Solutions and the Top 20 Medical Records Software Solutions.

This design shows a little more detail behind how they score and rank the different software options.

Field Service Management software serves companies that send technicians or other employees into the field by helping them automate scheduling and dispatching. Below is a look at the most popular options as measured by a combination of their total number of clients, active users and online presence. In order to see a comprehensive list, please visit our Field Service Management Software Directory.

Capterra developed a popularity index consisting of three components to rank the field service management providers: number of customers (40%), number of end users (40%), and online presence (20%). The online presence metrics included traffic estimates from Compete.com, as well as the company’s number of LinkedIn followers, Facebook page likes, Twitter followers, and Klout scores – each weighted equally to comprise 20% of the vendor’s overall score.

The stacked bars to showing the three separate score metrics works nicely, and is a clear visual of the descending total scores.  The Rank numbers are in colored boxes that match the primary brand colors of each software company, but the readers don’t know that.  Without seeing the actual company logos, the colors just look random and create some unnecessary visual noise.

By not showing the company logos throughout the design, it’s harder for the reader to see where a particular company appears in the different sections.  A visual logo would be easy to recognize at a glance, but in just text, the reader has to read every entry to try to find a match.

Nice, clear Call-To-Action at the end of the design, so the target audience readers know what they should with this information.  The footer should also include a copyright statement and the URL link to the infographic landing page on Capterra’s site so readers can find the original, full-size version.

 

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Reader Comments (9)

This is nice list of software for using service management solution software make your work easy, accurate and fast. Thanks for sharing this software information with us.
December 27, 2012 | Unregistered CommenterAlok @ Construction software
I believe this info-graphic does a good job at listing the top player - and probably the oldest player - in the field Service Management area.

The beauty of our modern days is that there's plenty of feature-full and affordable solution out there on the market...most of them not being list here.

I imagine that a more accurate info-graphic will probably provide more details such as :
- list of features
- customer satisfaction and retention rate
- 12 months growth rate

Antoine @Datafieldapp
December 27, 2012 | Unregistered CommenterAntoine
Having a responsible and transparent way to keep field service staff accountable without abusing their privacy is the key to making sure that performance can be mapped, Quality mobile device based gps tracking applications such as TrackAss www.trackass.com are providing excellent business grade telematic tracking for businesses wanting to responsibly track field service personnel without huge expense or fixed equipment costs. Fleet vehicle tracking and employee tracking can be achieved in real time whilst still maintaining a high level of personal privacy for employees, to turbo charge your HR and customer service what can be better than being with an employee whilst the complete their daily activity?
June 29, 2013 | Unregistered CommenterDarin
This is a useful list of software for using service management solution software. Using such software make your work easy, accurate and fast. The above list is really appreciable and important.
August 15, 2013 | Unregistered CommenterField Service Software
Since many of these companies are private and closely held, how did you determine the number of customers and users?
October 15, 2013 | Unregistered CommenterDeb Mielke
Mhelpdesk is very proud to have made this list. We definitely value all of our customers and we listen to their feedback very seriously. Field service software is starting to become a necessary tool for running a service business. It's no longer acceptable to manage work orders, scheduling, and invoices using pen and paper.

If anyone has any questions or wants to see our software in action, feel free to check us out at www.mhelpdesk.com or call us at 888-558-6275.
March 10, 2014 | Unregistered CommenterRyan Shank
looks quite a great post, it's having good information for research analysis. great job
May 7, 2014 | Unregistered CommenterFixmyprojectchaos
Great post, good information. Two good sources i didnt see was http://www.mobile-logix.com and http://www.dispatchlogix.com both leaders in field workforce automation.
June 24, 2014 | Unregistered CommenterRon Babich
This is one of the highly attractive, informatics, well-written and highly crisp blog that has been explained in fabulous manner to help out reader and visitors. All information found here is genuine and realistic.
September 4, 2014 | Unregistered CommenterCustomer Management Software

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